Research Consulting

Principal Research Consultant at Human Constellation, Dr Faye Miller is an internationally recognized and experienced researcher and published author.

Dr Miller leads and collaborates on both academic and industry research projects and publishes in the areas of social technology, information experience, knowledge mobilization and transdisciplinary research methods.

Dr Miller has considerable expertise in qualitative research methods, particularly grounded theory, ethnography and narrative analysis. She has long been interested in understanding the role of knowledge in social-ecological systems. After experiencing and surviving a series of geological disasters in her youth, she began writing nonfiction and fiction about the importance of human relations and socio-cultural dimensions of sustainability.

During her PhD at Queensland University of Technology completed in 2014, Dr Miller developed a transdisciplinary knowledge ecosystems model for research innovation.

Her peer reviewed research -books, journal articles and creative works- have impacted through high citations and applications across areas such as higher education, information science, knowledge management, software engineering, internet communication, mental health and wellbeing, social policy and career development. She has led and partnered on many projects with multiple universities and organizations including Reddit, Twitter, CSIRO, International Documentary Association, the Australian National University and Harvard University.

Her latest book is Producing Shared Understanding for Digital and Social Innovation (Palgrave Macmillan, 2020).

Current research interests and projects

  • Livestreaming therapy experiences on Reddit’s Public Access Network (r/pan)
  • Fusion skills development for future careers
  • Career development for knowledge brokers at the interface of research, policy and practice
  • Knowledge brokering in the area of social technology for mental health, wellbeing, social sustainability and regeneration.

Dr Faye Miller offers research consulting services in the following areas.

Rates negotiable, please email faye(at) to inquire.

User experience research methods

Areas of expertise (for digital products and services research):


Constructivist Grounded Theory

Conversation Analysis

Dialogue Mapping

Narrative Analysis

Content Analysis

Literature Reviews

Market Research

Feasibility Studies

Transdisciplinary and arts-based research

Areas of expertise:

Systems Thinking

Moment Analysis

Navigating Paradoxes

Boundary Objects

Bridging Concepts

Policy research

Areas of expertise:

Career Development / Human Resource Development

Social Sustainability / Regeneration

Knowledge Management

Information Society

Digital Social Innovation

Higher Education

Vocational Education and Training

Research Training

Mental Health

Social Inclusion

Identity and Cultural Development